Return & Refund Policy
At Cafarde Pvt. Ltd., we value our customers and want you to have the best Apple experience. Please read our Return & Refund Policy carefully before making a purchase.
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Returns
- Products once sold are not eligible for return unless they are defective or damaged upon purchase.
- To be eligible for a return, the item must be:
- Unused, unopened, and in its original packaging (with all accessories, manuals, and box)
- Returned within 7 days of purchase with the original invoice.
- Opened/activated Apple products (such as iPhones, iPads, MacBooks, and Watches) cannot be returned unless proven defective.
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Exchanges
- In case of a manufacturing defect confirmed by Apple or Cafarde’s technical team, the product may be exchanged for a new unit of the same model.
- Exchange eligibility depends on Apple’s official guidelines.
- Accessories and wearables (AirPods, chargers, cables, etc.) can only be exchanged if unopened or defective.
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Refunds
- Refunds are approved only if:
- The product is unavailable for replacement/exchange.
- The return is validated under Apple’s guidelines.
- Approved refunds will be processed to the original mode of payment within 7–10 working days.
- Delivery, setup, or service charges (if any) are non-refundable.
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Non-Returnable/Non-Refundable Items
- Opened or activated Apple products without defects.
- Software, digital products, subscriptions, and gift cards.
- Products damaged due to misuse, negligence, or unauthorised repairs.
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Warranty Claims
- Warranty and after-sales service are handled as per Apple’s official warranty policy.
- Customers must provide the original invoice for warranty claims.
- Cafarde is not responsible for denial of warranty by Apple in cases of misuse or accidental damage.
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Contact for Returns & Refunds
For any queries regarding purchases, service, or warranty:
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